Red Robin Gourmet Burgers

Reviews about Red Robin Gourmet Burgers

• 2 / 5

  By Theresa S.
  The food there was great nothing to complain about the quality of food coming out. What was extremely disappointing was the entire service. After ordering our main meals with endless fries you'd expect to a decent number or fries on your basket. My husband and I only recieved only a small handful of fries making us have to constantly ask the waiter, Michael for more fries. A previous experience before this one, we got a basketful of fries and was worth the money I paid for. That wasn't even the part that really ruined my experience though. The part that really ruined my whole night was when Michael the waiter, took it upon himself to order the desert for us. My husband said he wanted to try the donut desert. I did not express any desire to have desert. Michael then reached to the monitor and ordered the donuts. Observing him press the buttons super fast on the screen to select our choice for desert, Michael selected the more expensive choice of the desert. Barely giving us time to select the option ourselves or even discuss it with one another. So what could have been a $6 desert turned into a $9 desert. My husband and I were angry at the fact that he didn't give us a choice to go with the smaller option. The easiest thing he could've done was to leave after presenting us with the choice to order the different portion size but he didn't. I felt completely cheated and felt forced to eat something I personally didn't want to eat. Ultimately ruining my night. Because of this, they just lost customers. I don't think I'll be dining here again.
  I would have been better off dining at Texas Roadhouse next door instead. At least the service would have been exponentially better. And wouldn't have made me feel completely cheated. Ugh. Never again.
  October 31, 2016
• 4 / 5

  By Noel Read
  Server helpful, burgers and shakes were good. Consistent Red Robin experience.
  August 31, 2016